FAQ/T&C

When will my tickets arrive/Shipping Policy?

We deliver tickets using secure registered postage services or via email when tickets are in e-ticket format. Tickets will be shipped no later than 14 days before the event date & much earlier where possible. Please ensure your mailing & email address are accurate. If you have not received your tickets by this time, please get in touch with our friendly customer service staff via sales@ticketblaster.com.au.

Will my tickets be seated side by side together?

The number available in a row will be listed in each individual item listing. Seats will always be side by side together unless otherwise stated.

Which payment methods do you accept?

At checkout you will be prompted to enter your credit/debit card details. If you prefer to pay via bank deposit or cash, plea se contact us at sales@ticketblaster.com.au and we can supply these details. All prices are per person and in AUD and are inclusive of GST.

How do you have so many great tickets?

Ticketblaster is a ticket exchange, which means we allow people to sell their tickets via our website. We only allow trusted, long-term, Australian resellers on our site. We do not allow one-off or international resellers on Ticketblaster. We know each seller personally & can guarantee their authenticity.

Why do tickets cost more or less than the original face value?

Ticketblaster is a ticket exchange. Our trusted resellers price tickets at ‘market value’ based on supply & demand. This is may be below or above face value.

Are there any extra service fees at checkout for buyers?

Unlike other resale sites, there are no extra service fees and no hidden costs at checkout. The only charge you get at checkout is a $9.95 shipping and handling fee!

What happens if the show I purchase tickets to is cancelled?

If the event is cancelled you will receive a FULL refund. If the event is postponed, tickets will be valid for the new dates & not eligible for a refund.

Will the tickets be as described.

All tickets purchased on Ticketblaster are covered by the Ticketblaster Guarantee.
Ticketblaster guarantees that you will receive the tickets you ordered. On the very rare occasion that the seller is unable to provide the exact tickets described in the original listing, Ticketblaster reserves the right to replace your seats with equivalent or superior tickets. If we are unable to do this, we will provide you with a full refund.

Is Ticketblaser Australian Owned?

Ticketblaster is Australian owned and operated and our Customer Service representatives are available 7 days a week, in Australia, to answer any queries you may have.  Our prefered method of contact is via email, however our contact number in an emergency situation is 0412428510.

Can I receive a Tax Invoice with a Registered Australian Business Number (ABN).

Your ticket order receipt & payment receipt is generally more than adequate for tax purposes, however if you require a tax invoice with an ABN attached to it – please email us at sales@ticketblaster.com.au after purchase and we can forward this.

Can I cancel my order?

All orders are final. If you decide you do not want the tickets you ordered, you are welcome to resell them. Ticketblaster is happy to aid with this process if required & suitable.. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. If the show is cancelled, full refunds will be issued.

I have lost my tickets, what can I do?

Please get in touch with us at sales@ticketblaster.com.au. Where possible we will re-issue tickets, however this may not always be possible, so please keep tickets in a safe place.

Refund Policy?

All sales are final.  You can not get a refund if you change your mind or find tickets elsewhere cheaper.  We can however re-sell tickets for your on our site for a small sellers commission. Please get in touch if this is what you are after.  If the event is cancelled, you are entitled to a full refund. If the event is postponed and tickets remain valid for the new date, then your tickets will be transfered to the new date. If the item is not as described or faulty you will be refunded in full